ct998 Privacy Policy

01 Introduction & Scope

ct998 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all individuals who use the ct998 platform at ct998.net. This Privacy Policy sets out in clear, plain English the basis on which any personal data we collect from you — or that you provide to us — will be processed by ct998.

This policy applies to:

• All registered account holders on the ct998 platform, including players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh.
• Visitors who browse the ct998 website without creating an account.
• Any individual who contacts ct998 via our support channels, including live chat and email.

This Privacy Policy should be read alongside the ct998 Terms & Conditions and Responsible Gaming Policy. By accessing or using the ct998 platform in any capacity, you confirm that you have read and understood this Privacy Policy and consent to the data practices described herein.

ct998 reserves the right to update this Privacy Policy periodically. When material changes are made, we will notify registered users via their registered email address or through a notice on the platform. The date at the top of this page reflects the most recent revision. We encourage you to review this policy regularly.

02 Data We Collect

ct998 collects personal data that is necessary to provide you with a safe, reliable, and compliant online gaming and sports betting experience. The categories of personal data we collect are as follows:

ct998 does not intentionally collect data from individuals under the age of 18. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that data and close the associated account. 18+ only.

03 How We Use Your Data

ct998 uses the personal data we collect for specific, clearly defined purposes. We process your data only where we have a valid legal basis to do so. The primary purposes for which ct998 processes personal data are:

• Account creation and management: To register your ct998 account, verify your identity through our KYC process, and manage your ongoing relationship with the platform.
• Service delivery: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and bank transfer; to settle bets and game rounds; and to provide you with access to all ct998 products including sports betting, live casino, and slots.
• Security and fraud prevention: To detect and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse, and other prohibited activities outlined in our Terms & Conditions.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) requirements, KYC regulations, and any lawful requests from competent authorities.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling; to enforce deposit limits, cool-off periods, and self-exclusion agreements; and to deliver responsible gaming communications where appropriate.
• Customer support: To respond to your queries, complaints, and requests via live chat, email at [email protected] (plain text), and other supported channels.
• Platform improvement: To analyse usage patterns, identify technical issues, and develop new features that improve the ct998 experience for Bangladesh players.
• Marketing communications: Where you have opted in, to send you promotional offers, bonus notifications, and news about ct998 events such as BPL season promotions, Eid specials, and IPL campaigns. You may withdraw marketing consent at any time via account settings.

ct998 will not use your personal data for any purpose that is incompatible with the purposes stated above without first seeking your explicit consent or notifying you of the new purpose.

04 Cookies & Tracking Technologies

ct998 uses cookies and similar technologies (including local storage, session tokens, and web beacons) to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on ct998:

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your logged-in session, remember your language preferences, and enable core features such as the cashier and live betting interface. These cookies cannot be disabled without impairing the platform's functionality.
• Performance and analytics cookies: These cookies collect anonymised information about how visitors use ct998 — such as which pages are visited most frequently and whether any error messages are received. This data helps us improve platform performance and user experience. No personally identifiable information is included in these analytics.
• Functionality cookies: These cookies remember your preferences and personalise your experience — for example, your preferred sports markets, game categories, and display settings.
• Security cookies: These are used to authenticate users, detect fraudulent activity, and protect both ct998 and its players from unauthorised access.

ct998 does not deploy third-party advertising or cross-site tracking cookies. We do not participate in advertising networks that track users across unrelated websites.

Most browsers allow you to control cookie settings, including refusing cookies or deleting existing cookies. However, please be aware that disabling strictly necessary cookies will significantly impair your ability to use the ct998 platform. Instructions for managing cookies are available in your browser's help documentation.

05 Data Sharing & Third Parties

ct998 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We may, however, share your personal data with carefully selected third parties in the following circumstances:

• Payment processors: We share necessary financial data with payment service providers such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processors (Visa, Mastercard) to facilitate deposits and withdrawals. These providers are bound by their own privacy and security obligations and process your data solely to complete the transaction.
• Game providers: The games available on ct998 are powered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Technical data and anonymised game session data may be shared with these providers for the purpose of game delivery, fairness certification, and technical support. Game providers do not receive your full identity or financial data.
• Identity verification services: To complete our KYC process, we may share identity documents and biometric data with third-party verification service providers. These providers are contractually obligated to process your data securely and only for the stated verification purpose.
• Legal and regulatory authorities: ct998 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent public authorities where required to do so by applicable law, court order, or to protect the legal rights of ct998 or its users.
• Platform service providers: ct998 uses trusted third-party technology providers for cloud hosting, analytics, cybersecurity, and customer support infrastructure. These providers act as data processors under contract and may only process personal data in accordance with our documented instructions.

Where personal data is shared with third-party processors, ct998 ensures that appropriate data processing agreements are in place, requiring those processors to implement security measures consistent with the standards applied by ct998 itself.

06 Data Retention

ct998 retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or for as long as we are legally required to do so. The following general retention periods apply:

• Active account data: Retained for the full duration of your registered account with ct998, plus a minimum of five (5) years following account closure to meet our AML and KYC record-keeping obligations.
• Transaction records: Financial transaction data (deposits, withdrawals, bet history, win/loss records) is retained for a minimum of five (5) years after the transaction date for audit and regulatory compliance purposes.
• KYC and identity documents: Copies of identity documents submitted as part of the KYC process are retained for five (5) years from the date of submission or from the date of account closure, whichever is later.
• Support communications: Live chat transcripts and email correspondence with ct998 support are retained for up to three (3) years from the date of the interaction, or longer where related to an unresolved dispute or legal matter.
• Marketing data: If you opted into marketing communications, your marketing preference data is retained until you withdraw consent. Following withdrawal, your data will be suppressed from marketing lists within 30 days.
• Anonymous analytics data: Aggregated, anonymised platform usage data that cannot be linked back to any individual is retained indefinitely for the purpose of platform improvement and statistical analysis.

Upon expiry of the applicable retention period, ct998 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. Where deletion is not immediately technically feasible (for example, data held in backup systems), the data will be isolated and protected from further active processing until it can be deleted.

07 Your Privacy Rights

As a user of ct998, you hold a number of rights in relation to the personal data we hold about you. ct998 is committed to honouring these rights promptly and transparently. Your rights include:

To exercise any of the rights listed above, please contact the ct998 privacy team by sending a written request to [email protected] (plain text — not a link). Please include your registered username, registered email address, and a clear description of the right you wish to exercise. We may need to verify your identity before processing your request.

ct998 will respond to all valid privacy rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension within the initial thirty-day period.

08 Data Security

ct998 takes the security of your personal and financial data seriously. We have implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data in transit between your browser or app and the ct998 platform is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms this encryption is active during your session.
• Data-at-rest encryption: Sensitive data stored on ct998 servers, including personal records and financial data, is encrypted at rest using AES-256 or equivalent encryption standards.
• Access controls: Access to personal data within ct998's internal systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data undergo training on data protection obligations.
• Two-factor authentication: ct998 supports two-factor authentication (2FA) for player accounts, adding an additional layer of security beyond your username and password. We strongly encourage all Bangladesh players to enable 2FA in their account security settings.
• Intrusion detection: ct998 operates continuous network monitoring and intrusion detection systems to identify and respond to potential security threats in real time.
• Payment data: ct998 does not store full payment card numbers on its servers. Mobile wallet credentials for bKash, Nagad, and Rocket are processed exclusively through the respective provider's encrypted gateway and are not retained by ct998 beyond the transaction.
• Penetration testing: ct998 conducts periodic independent security assessments and penetration tests to identify and remediate vulnerabilities in the platform's infrastructure.

Despite these measures, no system can guarantee absolute security. In the unlikely event of a personal data breach that poses a risk to your rights, ct998 will notify affected players without undue delay and take all necessary steps to contain the breach and mitigate its impact.

09 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ct998 handles your personal data, please contact our privacy team using the details below. All privacy-related communications are handled in English.

• Privacy enquiries: [email protected] (plain text — not a link)
• General support: [email protected] (plain text — not a link)
• Live chat: Available 24/7 via the ct998 platform
• Support hours (peak): 8 AM – 12 AM Bangladesh Standard Time (BST, UTC+6)

ct998 aims to acknowledge all privacy enquiries within two (2) business days and to provide a full response within thirty (30) calendar days. For complex matters, the response period may be extended to ninety (90) days in total, with notification of the extension issued within the first thirty days.

If you are not satisfied with ct998's response to your privacy concern, you have the right to escalate your complaint through the appropriate legal channels available in your jurisdiction. ct998 will cooperate with any lawful investigation by a competent authority.