Play Smart, Play Safe
Responsible Gaming at ct998

01 Our Commitment to Safe Play

ct998 believes that online gambling should always remain a form of entertainment — enjoyable, controlled, and never a source of financial stress or personal harm. As Bangladesh's trusted online casino and sports betting platform, ct998 takes its duty of care to players seriously. We have designed our platform with responsible gaming principles embedded at every level, from account registration through to ongoing player monitoring.

Our responsible gaming framework is built around four core principles:

• Prevention: Ensuring that only eligible adults aged 18 and above can register and play on ct998. We verify age and identity as part of our standard KYC process for all Bangladesh players.
• Player empowerment: Giving every player access to a full suite of self-management tools — deposit limits, time-outs, session reminders, reality checks, and self-exclusion — so that individuals remain in control of their gambling at all times.
• Early intervention: Monitoring player behaviour for patterns that may indicate problem gambling. Where our team identifies a concern, we will proactively reach out to the player to discuss available support options.
• Support and signposting: Providing clear pathways to professional gambling support services for players who need assistance beyond what ct998 itself can offer.

ct998 staff involved in player account management and support receive regular training on responsible gaming awareness. We are committed to continuous improvement of our player-protection practices as industry standards evolve and as the needs of our Bangladesh player community develop over time.

02 18+ Age Restriction

ct998 strictly enforces an 18+ age policy. Gambling is not suitable for, and is not permitted for, anyone under the age of 18. This is a firm rule with no exceptions. By registering an account on ct998, you confirm that you are at least 18 years of age and that you are legally permitted to engage in online gambling in your jurisdiction.

To enforce this policy, ct998 requires all players to complete an identity verification (KYC) process. Documents accepted for age and identity verification in Bangladesh include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport
• Birth certificate (where supplemented by a government-issued photo ID)

If ct998 has any reason to believe that a registered account holder may be under the age of 18, we will immediately suspend the account pending identity verification. If verification confirms that the account holder is a minor, the account will be permanently closed, all funds will be withheld, and the matter may be reported to the relevant authorities.

ct998 does not target marketing communications at individuals who have not confirmed their adult status, and we do not direct advertising toward audiences likely to include a significant proportion of minors.

03 Deposit Limits

One of the most effective tools for maintaining control over your gambling spend is setting a deposit limit. ct998 allows every registered player to set a personalised deposit limit at any time from within their account settings. The limit types available are:

Deposit limits take effect immediately upon activation. A player may decrease their deposit limit at any time and the reduced limit applies instantly. However, requests to increase a deposit limit are subject to a mandatory 24-hour cooling-off period before the increase takes effect — this prevents impulsive decisions made during a gambling session from having immediate consequences.

To set or adjust your deposit limits, navigate to Account Settings → Responsible Gaming → Deposit Limits within your ct998 account. Alternatively, contact our support team via live chat or at [email protected] and a member of our team will assist you directly.

04 Time-Out & Cooling-Off Periods

Sometimes a player simply needs a break. ct998's time-out feature allows you to take a short, structured pause from gambling without committing to a full self-exclusion. Time-out periods available on ct998 are:

• 24 hours — A brief overnight pause to reset and reconsider.
• 48 hours — A weekend break that prevents impulsive weekend gambling sessions.
• 7 days — A full week away from the platform to reassess your habits.
• 30 days — A longer pause that gives you a meaningful period of reflection.

During an active time-out period, the following restrictions apply to your ct998 account:

• You will not be able to log in to your ct998 account via any device or browser.
• No deposits will be accepted, including via bKash, Nagad, Rocket, Upay, or bank transfer.
• All promotional and marketing communications will be paused for the duration of the time-out.
• Any pending withdrawals will continue to be processed normally during the time-out period.

Once a time-out is activated, it cannot be cancelled or shortened. The restriction will automatically lift when the chosen period expires. If at the end of the time-out you do not wish to resume play, you can immediately activate a new time-out or proceed to a full self-exclusion. There is no pressure to return to the platform.

05 Self-Exclusion

Self-exclusion is a formal arrangement in which a player voluntarily requests that ct998 close their account and prevent them from gambling on the platform for a defined minimum period. It is the most robust responsible gaming tool available and is designed for players who feel that gambling is having a serious negative impact on their life, finances, relationships, or mental health.

ct998 offers the following self-exclusion durations:

• 6 months — The minimum self-exclusion period available on ct998.
• 1 year — A one-year full exclusion from all ct998 products.
• 3 years — An extended period for players who need a longer-term commitment.
• Permanent exclusion — An indefinite exclusion with no automatic end date. Permanent exclusion can only be reversed after a minimum of 5 years and following a supervised review process.

During self-exclusion, ct998 will:

• Immediately lock your ct998 account so that no logins, deposits, or bets are possible.
• Cancel any active bonus offers or promotional credits on the account.
• Permanently remove your details from all ct998 marketing and promotional mailing lists.
• Process any outstanding withdrawal of available funds to your registered payment method.
• Flag your account so that any attempt to create a new account using the same identity details is automatically blocked.

To request self-exclusion, contact ct998 support via live chat or by emailing [email protected] (plain text — not a link). State that you wish to self-exclude and specify your preferred duration. Our team will confirm and activate the exclusion within one business day. For urgent cases, live chat is the fastest route and our team will prioritise your request.

06 Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually and can be difficult to recognise from the inside. The following are common warning signs that gambling may have moved from entertainment to a harmful pattern of behaviour:

• Spending more money on gambling than you can comfortably afford to lose.
• Chasing losses — continuing to gamble in an attempt to recover money already lost.
• Gambling with money intended for essential expenses such as rent, food, utilities, or family needs.
• Lying to family members, friends, or colleagues about your gambling habits or the amount you spend.
• Feeling anxious, irritable, or restless when you are not able to gamble.
• Gambling as a way to cope with stress, anxiety, depression, loneliness, or other negative emotional states.
• Neglecting work, study, family responsibilities, or personal health due to time spent gambling.
• Repeatedly trying to reduce or stop gambling but finding yourself unable to do so.
• Borrowing money, selling possessions, or taking out loans specifically to fund gambling.
• Experiencing relationship problems, financial difficulties, or mental health issues connected to gambling behaviour.

If you recognise several of these signs in yourself or in someone you care about, it is important to seek help as early as possible. Problem gambling is a recognised health condition and effective help is available. There is no shame in asking for support — doing so is a sign of strength and self-awareness.

07 Self-Assessment Checklist

Answer the following questions honestly. If you answer "yes" to three or more of these questions, we strongly encourage you to speak with a gambling counsellor or contact ct998 support to discuss your options, including self-exclusion.

08 Getting Help & Support

If you believe your gambling has become a problem, please do not face it alone. ct998 support is available 24 hours a day, 7 days a week, and our team is trained to handle responsible gaming concerns with sensitivity, confidentiality, and no judgement. We can help you activate any of the tools described on this page, or simply listen and point you toward appropriate professional resources.

In addition to contacting ct998 directly, players experiencing severe gambling-related difficulties are encouraged to speak with a qualified mental health professional, a trusted family member, or a community support worker. Taking that first step — even just talking to someone you trust — can make a significant difference.

ct998 takes every responsible gaming contact seriously. All communications related to problem gambling are treated as high priority and handled with full confidentiality. Your wellbeing matters to us far more than your continued play on the platform. We would rather lose a customer temporarily than see them come to harm.